Knowledge Base

Understanding fees before you pay

SentePro always shows you the exact fee before you confirm anything — nothing is deducted silently after the fact. Topping up or paying Whe...

Sending, receiving, and scanning QR codes

Moving money between SentePro accounts is instant and free — no gateway, no waiting. Sending On the Transact page's Send tab, keep it on "S...

Withdrawing your balance to your bank or mobile money

Withdrawing moves money out of your SentePro wallet and into your real bank account or mobile money. Where to withdraw from On mobile, open...

Two-factor authentication and keeping your account secure

Everything account-security-related lives under Profile > Security. Two-factor authentication (2FA) Turn it on and SentePro shows you a QR...

Creating a Payment Link and getting paid

A Payment Link is a page anyone can pay you through — no account of theirs required. Fixed price or name-your-amount Give your link a price...

Getting started with your Personal Account

A Personal Account is SentePro's individual tier — built for tips, gifts, and casual payments from friends and family, the same way apps lik...

Getting started with your Business Account

Your Business Account is where you collect payments, track money in and out, and manage who on your team can do what. Everything below appli...

Getting started with your NGO Account

NGO Accounts use the exact same SentePro dashboard as Business Accounts — there's no separate, cut-down NGO experience. Everything in "Getti...