Getting started with your Business Account

Your Business Account is where you collect payments, track money in and out, and manage who on your team can do what. Everything below applies the same way to NGO Accounts too — NGOs get the exact same dashboard and tools, just under a different registration category. Your Dashboard The Dashboard is your home base: a wallet balance card (tap the eye icon to hide the amount on shared screens), KPI tiles for completed/processing transactions and today's activity, a 30-day Transaction volume chart, a Mobile Money vs Card split, your most recent transactions, and — once you're approved — a Withdraw card showing your latest settlement requests. Getting paid: Payment Links Under Money > Payment Links, create a link for anything you sell or collect — a fixed price or a "name your amount" donation link. Each link comes with a scannable QR code, a copyable checkout URL, and a ready-to-paste HTML button you can drop onto your own website, styled in your choice of size/theme/shape. You can also add custom fields (Reference, Product, Quantity, Invoice Number, and more) so customers tell you what the payment is for. Receipts and refunds Every completed payment automatically generates a Receipt with a scannable verification QR code, emailed to the customer and listed under Money > Receipts. If something needs reversing, open Transactions and use the Refund action on that row — full or partial, it's up to you, and the customer is notified either way. If a payment is disputed, use the Dispute action on the same row; a super admin reviews and resolves it. Moving money: the Transact page Top Up your wallet by card or mobile money (the mobile money prompt can go to any other user's number too), Send money instantly to another SentePro account (by username, account ID, email, or phone — no fees, no waiting) or switch Send to "Mobile Money/Bank" to withdraw to your own or someone else's account, share your link/QR code from the Top Up tab (switch to "Share Link/QR"), and Scan a QR code to quickly find another SentePro account. On desktop, the same actions live under the Money menu. Settling your balance Withdrawing goes through a settlement method (Mobile Money or Bank Transfer), each with its own fee and processing time shown before you confirm — track the request as it moves from submitted through to approved. Your team Business Admins can add Staff under Team > Staff, assigning exactly the abilities each person needs (like managing Payment Links, replying to support tickets, or requesting settlements) without giving them full account access. Building integrations If you or a developer want to connect SentePro to your own systems, generate an API key under API Keys and use SentePro's REST API to create payment links, check transaction status, and read your wallet balance programmatically. Need help? Open Support to browse FAQs, read Announcements, or start a ticket under Open — our team replies right there in the app. A resolved ticket moves to Closed and won't accept new replies; open a new ticket if the issue comes back.