Getting started with your NGO Account

NGO Accounts use the exact same SentePro dashboard as Business Accounts — there's no separate, cut-down NGO experience. Everything in "Getting started with your Business Account" applies to you directly: the Dashboard, Payment Links, Receipts, Transact (Top Up, Send, Scan), settlements, Staff, and API Keys all work identically. This article just highlights the parts NGOs tend to reach for first. Collecting donations Create a Payment Link with "custom amount" enabled so donors can give whatever they choose, rather than a fixed price. Add custom fields like Donor Name, Reference, or Registration Number if you need them for your own records, and share the link's QR code or HTML button on your website, social media, or printed materials. Transparency for donors Every completed donation automatically produces a Receipt with a scannable verification code — a donor (or your own auditors) can confirm a payment actually went through by scanning it, without needing to log in to anything. Getting funds out Withdraw collected donations to your organisation's bank account or mobile money — from the Transact page, switch the Send tab to "Mobile Money/Bank" — with the fee and processing time shown upfront before you confirm. Running the account as a team Add Staff under Team > Staff so multiple people (a treasurer, a program officer, an admin) can help manage the account, each with only the permissions they actually need. Everything else — your wallet balance, transaction history and CSV export, instant transfers to other SentePro accounts, refunds, and Support — works exactly as described for Business Accounts. If anything is unclear, open Support to start a ticket.